Need help, found a bug, or have an idea? We read every message.
Email aipet@ship-kit.appOr, inside the app: go to Profile → Feedback and send a suggestion or bug report directly — it opens a pre-filled email so we get the details we need to help.
Do I need an account?
No. PetelliPal has no sign-in. Everything about your pets lives on your device.
How does the AI care plan work?
Tell us about your pet (species, breed, age, weight, etc.) and PetelliPal generates a starting care plan — deworming, vaccines, feeding, grooming, and more — that you review and confirm before anything is scheduled. Medical items always need a source date or vet confirmation before reminders turn on; the AI never schedules those automatically.
Is the AI a replacement for my vet?
No. Suggestions from PetelliPal — care plans, weekly insights, and chat answers — are guidance only, never a diagnosis. Always confirm medical decisions with a licensed veterinarian.
Will I miss a reminder if I close the app?
Reminders are scheduled as local iOS notifications tied to each task's due time, so they still fire in the background as long as notifications are allowed in Settings.
Is my data private?
Yes — see our Privacy Policy for the full picture. Short version: your pet's data stays on your device; only the specific text needed for an AI feature you actively use is sent, and it's never stored on our servers.
Can I use PetelliPal for more than one pet?
Yes, you can add multiple pets and switch between them; archiving a pet keeps its history without cluttering your daily view.
Email us at aipet@ship-kit.app with your device model and iOS version if you can — it helps us reproduce issues faster.